Frequently Asked Questions

We offer a wide range of medical equipment and supplies from the Certeza brand, ensuring 100% original products.

Yes, all products available on certezaestore.com are 100% original and sourced directly from Certeza.

Yes, we provide delivery all over Pakistan, ensuring that your medical supplies reach you wherever you are.

You can easily place an order through our website, certezaestore.com. Just browse, add items to your cart, and check out.

We accept various payment methods, including credit/debit cards, bank transfers, Jaaz Cash, and cash on delivery.

No, there is no minimum order value. You can order any product from our website, regardless of price.

Delivery typically takes 3-5 business days, depending on your location.

Yes, once your order is shipped, we will provide you with a tracking number so you can monitor its progress.

We offer a 14-day return period. We will repair or replace your product if it is damaged or inaccurate.

We do not offer refunds. Instead, we will repair or replace the product if it is damaged or not as described.

Return shipping costs are the responsibility of the customer.

Yes, you can cancel your order within 48 hours of placing it. Contact our customer service team for assistance.

If you receive a damaged product, please create a video while opening the parcel and contact us within 14 days. We will arrange for a repair or replacement.

Our 24/7 customer service team is always available to assist you with any questions or concerns.

You can reach our customer service team via email at support@certezaestore.com or our website or our phone: 0300-2021915

No, we do not offer bulk discounts for large orders. Please contact us for more information.

Yes, all Certeza products come with a standard warranty. Please refer to the product description for specific warranty details.

Opened products, especially medical supplies, are generally not returnable for hygiene reasons.

Our website is operational 24/7, and our customer service team is available around the clock.

Currently, we only offer shipping within Pakistan.

If an item is out of stock, you can sign up to be notified when it becomes available again.

You can subscribe to our newsletter on certezaestore.com to receive updates on new arrivals and special offers.

Yes, certezaestore.com uses secure encryption to protect your personal and payment information.

You can modify your order before it is shipped. Please contact our customer service for assistance.

Currently, we do not offer a pick-up option. All orders are shipped directly to your address.

If there is a delay in your order, we will notify you and work to ensure it reaches you as soon as possible.