Refund and Returns Policy

At Certeza Medical Supplies, we ensure you are delighted with your purchase from certezaestore.com. However, if you encounter any issues with your order, we’re here to help.

Refund Eligibility

We offer 14 days from your purchase to report any issues with your product. Please note that we do not provide refunds. Instead, if the product is found to be damaged or not as described, we will either repair it or replace it.

How to Initiate a Return or Exchange

If you need to return or exchange a product, please follow these steps:

1. Contact our 24/7 customer service team via our website or email us at support@certezaestore.com within 14 days of receiving your order.
2. Provide your order details and a description of the issue.
3. We will guide you on how to send the product back to us for inspection.
4. Note:We do not offer returns or refunds on items such as air mattresses, heating pads, and electric blankets, regardless of product condition or damaged.

Product Inspection and Resolution

Once we receive the returned item, our team will inspect it. If the product is found to be defective or not as described, we will either repair the item or send you a replacement.

Shipping Costs

Please be aware that return shipping costs are the responsibility of the customer. We do not refund shipping charges, and the cost of return shipping will not be reimbursed.

Non-Returnable Items

Certain items are non-returnable, including:

• Opened medical supplies or equipment.
• Products that were on sale or purchased with a discount.

Don’t hesitate to contact our customer service team for any further questions or assistance. We are committed to ensuring that your shopping experience with Certeza Medical Supplies is positive.