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Terms Of Use

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Welcome to Certezaestore.com!

By using our website, you agree to the following terms and conditions. Please read them carefully.

  1. Introduction

Certezaestore.com provides 100% original Certeza products and delivers them throughout Pakistan. Our commitment includes top-notch customer service available 24/7 to assist you with your needs.

    1. Product Information
    • Originality: All products available on Certezaestore.com are guaranteed to be 100% authentic and sourced directly from Certeza.
    • Product Descriptions: We strive to ensure that product descriptions, images, and pricing are accurate. However, we do not warrant that descriptions or other content is error-free.
  1. Order Processing
  • Order Confirmation: Once an order is placed, you will receive an order confirmation email. We will also call you to confirm the order and verify your shipping address. If the product is currently unavailable or if an alternative is available, we will inform you. The decision to accept the alternative or wait for the exact product will be yours. Please note that we cannot commit to a specific availability date for the exact product.
  1. Returns and Exchanges
  • Return Policy: Returns and exchanges are accepted within 14 days of receipt, provided the product is unused, undamaged, and in its original packaging. We do not accept returns of damaged products.
  • Return Process: To initiate a return or exchange, please contact our customer service team for instructions. The product must be in its original condition as checked and delivered to you.

 

  1. Payment
  • Payment Methods: We accept payment through Bank Transfer, Jaaz Cash, and Cash on Delivery (COD).
  • Advance Payment: For products priced over PKR 10,000, an advance payment is required for security reasons. This advance payment will be deducted from the total amount due upon delivery.

 

  1. Customer Service
  • Availability: Our customer service team is available 24/7 to assist with any questions or issues you may have.
  • Contact Information: You can reach us through our website’s contact form or at our customer service hotline.

 

  1. Privacy and Security
  • Data Protection: We take your privacy seriously and employ measures to protect your personal information. For more details, please refer to our Privacy Policy.

 

  1. Changes to Terms
  • Updates: We may update these terms and conditions from time to time. Changes will be effective when posted on this page.

 

  1. Governing Law
  • Jurisdiction: These terms and conditions are governed by the laws of Pakistan. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Pakistan.